As a Remote Live Chat Representative at Cognizant Technology Solutions in Adelaide, South Australia, you will be responsible for providing exceptional customer service and support to clients through live chat channels. This entry-level position requires no prior experience, making it a great opportunity for energetic and resourceful individuals looking to start their career in customer service.
Responsibilities:- Engage with customers through live chat to provide support, answer inquiries, and resolve issues in a timely and professional manner- Use negotiation and planning skills to find creative solutions and ensure customer satisfaction- Document all interactions and maintain accurate records of customer communications- Collaborate with other team members to escalate complex issues and provide seamless customer service- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements:- Energetic personality with a positive attitude and strong communication skills- Resourceful problem solver who can think on their feet and adapt to different situations- Strong negotiation skills and ability to plan and prioritize tasks effectively- Ability to work independently and as part of a team in a fast-paced environment- Basic computer skills and familiarity with live chat platforms- High school diploma or equivalent
Benefits:- Free accommodation for remote work- Joining bonus for new employees- Travel and spending expenses covered- Opportunity to work in a supportive environment that cultivates leaders and fosters inclusivity and mentorship
Equal Opportunity Statement:Cognizant Technology Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, gender, age, religion, sexual orientation, disability, or any other protected status. We believe that diversity drives innovation and success, and we encourage all individuals to apply.
If you are a motivated and customer-focused individual looking to kickstart your career in customer service, apply now to join our team as a Remote Live Chat Representative at Cognizant Technology Solutions in Adelaide, South Australia. The deadline to apply is April 29, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.