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Customer Contact Centre Consultant Job in Perth Recruiting by Regional Express (Rex)

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Customer Contact Centre Consultant

🔖 Full Time

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Customer Contact Centre ConsultantRex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.REX is currently seeking suitably qualified and motivated individual’s with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant’s located in Orange, NSW. These are temporary positions on a 12-month contract.Expressions sought for;5 x Positions varying between 20-38hrs per week.Duties and Responsibilities:Handle all incoming calls politely, efficiently and professionallyInbound reservation salesReservation and Ticketing functionsAnswer general customer enquiriesSupport travel agents and Rex airport locationsSupport Internet CustomersAssist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.Assist with Queensland Support in live-check-in and freight.Essential Selection Criteria:Prior experience in customer service, preferably within a call centre environmentExcellent communication skillsProfessional phone mannerGood computer skillsA positive, enthusiastic attitude and the willingness to work as a part of a teamMust be able to work shift and a rotating roster to accommodate the call centre operating hoursConditions:Successful applicants will be given full training and paid as per the Regional Express Airline Services Collective Agreement 2022-2025, Level 2A.To Apply:Please apply via the 'apply now' button below.AUDOrange2800Application SuccessfulYou've successfully completed your application
XCustomer Contact Centre ConsultantRex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.
REX is currently seeking suitably qualified and motivated individual’s with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant’s located in Orange, NSW. These are temporary positions on a 12-month contract.
Expressions sought for;
5 x Positions varying between 20-38hrs per week.
Duties and Responsibilities:
Handle all incoming calls politely, efficiently and professionally
Inbound reservation sales
Reservation and Ticketing functions
Answer general customer enquiries
Support travel agents and Rex airport locations
Support Internet Customers
Assist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.
Assist with Queensland Support in live-check-in and freight.
Essential Selection Criteria:
Prior experience in customer service, preferably within a call centre environment
Excellent communication skills
Professional phone manner
Good computer skills
A positive, enthusiastic attitude and the willingness to work as a part of a team
Must be able to work shift and a rotating roster to accommodate the call centre operating hours
Conditions:
Successful applicants will be given full training and paid as per the Regional Express Airline Services Collective Agreement 2022-2025, Level 2A.
To Apply:
Please apply via the 'apply now' button below.
Posted Date 20 Mar 2024Location Orange
NSW /AustraliaIndustry Call Centre & Customer ServiceJob Type Contract/TempSalary Not provided#J-18808-Ljbffr

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Are You Looking for a Customer Contact Centre Consultant job in Perth?

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What is the work culture like at Regional Express (Rex)?

The work culture at Regional Express (Rex) must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Regional Express (Rex) and also by visiting their official website through Google.
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Is Regional Express (Rex) hiring in Perth?

Yes, we found live job(s) for Regional Express (Rex) in Perth.
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Customer Contact Centre Consultant jobs are available in Australia.
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How can I apply for a job at Regional Express (Rex)?

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What are the key qualifications for Customer Contact Centre Consultant?

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