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Contact Centre Consultant Job in Collingwood Recruiting by Bank Australia

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Contact Centre Consultant

🔖 Full Time

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Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We are currently seeking for highly motivated and friendly individuals to join our Contact Centre Team based in our new state of the art head office located in Collingwood. As a Contact Centre Consultant, you will be the first point of contact for our customers, taking inbound enquiries and performing transactions, providing exceptional customer service.

An overview of the role:

Inbound customer service role
Work a rotating roster between 8am – 8pm Monday to Friday, and 9am – 2pm Saturdays. Availability during these hours is required
Permanent full-time
Healthy work/life balance – we have hybrid working arrangements available

This role will enable you to learn and develop within a values based organisation, while gaining valuable knowledge and experience in the banking and financial services industry. You will be provided with regular coaching to ensure you are set up for success. We encourage students currently studying or graduates/school leavers to apply

Why join us

We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 13% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We are the first bank in the world to care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

Manage customer queries in accordance with the bank’s policies and procedures in a timely, professional and efficient manner
Provide exceptional service to customers, often being a first point of contact for queries
Support customer’s everyday banking needs via inbound calls, online chat, email and social media
Identify opportunities to assist customers with the bank’s range of products and services
Contribute to the development and continuous improvement of our customers’ experience
Conduct outbound calls to customers to follow up enquiries and welcome new customers to the bank.

What you will bring

A solid track record of exceptional customer service
Confidence in building strong relationships with customers
Well-developed written, verbal and interpersonal skills
The ability to determine priorities and follow processes
Proven ability to work effectively under pressure, multitask and problem solve
Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

If you are inspired to make a positive difference and would like to be considered for these opportunities, please apply now.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment

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Are You Looking for a Contact Centre Consultant job in Collingwood?

Great News! We've discovered an exciting live job opportunity for a Contact Centre Consultant position in Collingwood. This job is currently open for hiring/recruiting by Bank Australia, exclusively for you at Australia Jobs Expertini. Feel free to download the job details here.
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What is the work culture like at Bank Australia?

The work culture at Bank Australia must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Bank Australia and also by visiting their official website through Google.
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The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Australia, particularly within Collingwood. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Collingwood's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Collingwood, additional details can be found on Collingwood Wikipedia.
Is Bank Australia hiring in Collingwood?

Yes, we found live job(s) for Bank Australia in Collingwood.
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Contact Centre Consultant jobs are available in Australia.
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How can I apply for a job at Bank Australia?

To apply for a job at Bank Australia follow the application process following the "Apply Now" button at Australia Jobs Expertini and also you can visit Bank Australia official career page and follow their application process.
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