XPT Software Australia Pty Ltd | Contract
Service Now Developer - ITSM/ITOMMelbourne, Australia | Posted on 07/11/2023
XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job DescriptionKey responsibilities include: Hands-on experience in configuring ITSM modules like Incident, Problem, Change, CMDB, SR, and Release management.
Creating and managing workflows in ServiceNow
Maintaining and administering the implemented instance of ServiceNow and performing tasks such as Configure Users, company, site, location, and other existing fields, Configure Support Groups, assignment rules, categorizations, CI data, SLA, etc
Troubleshooting the ServiceNow instance issues.
RequirementsITSM Implementation specialists need to have :
Understands ITSM modules in ServiceNow
Must have hands-on standard CSM process implementation
ServiceNow in-depth Process knowledge (CSM Process, integrations, etc.)
Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)
Good understanding of Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
#J-18808-Ljbffr