About the role At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small. The Service & Enablement Specialist is critical to making this happen and will: • Respond to/take ownership of customer/internal stakeholder enquiries within SLA and in an efficient and customer centric manner• Support customers with preparation of fulfilment documents/forms (account opening & amendment forms etc)• Be the first point of contact to resolve customer concerns and issues to create a positive experience• Build and maintain good collaborative working relationships with internal stakeholders (Account Managers, Service Managers, Product Partners etc) • Identify and call out continuous improvement opportunities aimed at improving customer & banker experience Role Location: Adelaide Schedule: Full Time Role Type: Permanent What will you bring? To grow and be successful in the role, you will ideally bring the following: • Proficiency in Microsoft Office Suite • Strong communication skills (written & verbal)• Strong attention to details • Ability to use initiative, work autonomously and manage time & priorities• Ability to analyse and investigate problems and develop a solution• Experience within the financial industry; with a focus on transactional or institutional operation functions • Sound stakeholder management skills You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.