Email: ****** Call: 0483 945 770 West Sector: Technology Job Summary - Competitive Salary up to $80,000
- Flexible Work-from-Home Options
- Convenient Western Sydney Location with On-Site Parking
Job Description About your next opportunity
At West Technology, we are excited to collaborate with a renowned business, one of the largest family-owned companies in Australia and New Zealand.
Recognized as a Top 10 Best Place to Work in Australia, this company boasts a vibrant culture and an inclusive, welcoming work environment.
About your new role
Under the guidance of the Product Manager, you'll step into a specialised position providing level 1–2 support across IoT hardware and Azure-based IoT software platforms.
Primary tasks will include:
•Facilitating onboarding, activation, and decommissioning of IoT devices.
•Offering technical support and troubleshooting for Azure-based platforms and IoT devices.
•Efficiently managing support tickets, ensuring timely follow-up and escalation.
•Providing user training on the utilization of IoT devices.
•Keeping support documentation and procedures up-to-date.
About your experience:
•2+ years of experience in level 1/level 2 service desk roles.
•Proficiency in managing support tickets, with a focus on follow-up and escalation.
•Exposure or experience with SharePoint, BI frameworks, and API frameworks.
•Excellent verbal and written communications skills.
•Strong analytical and troubleshooting skills.
•A customer service-oriented mindset.
What's in it for you?
•Competitive salary, up to $80,000
•Enjoy a highly flexible WFH policy for an optimal work/life balance.
•Convenient Blacktown location with on-site parking.
•Enhance your career by adding a great company to your CV!
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