Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a work from anywhere culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely! Intro and job overview: We are currently seeking a proficient Senior Software Support Engineer fluent in Japanese. The ideal candidate will possess strong attention to detail and expertise in LI/ Spectrum/ Winshuttle/ Precisely Automate/ Enterprise L2 Support. Your primary responsibility will be providing Level 2 support to our Japanese clients for Precisely Data Integrations products including LI/ Spectrum and Precisely's Automate/ Enterprise platform solutions. This role entails addressing complex technical challenges and collaborating with various teams to maintain optimal platform performance. The ideal candidate for this position will demonstrate a robust technical background, exceptional problem-solving abilities, and a customer-centric mindset.Responsibilities and Duties: Consume online training materials on eLearning Platform (formal training courses, LI/ Spectrum/ Automate/ Enterprise sessions) and external sources (e.g., Udemy online training courses for SQL, Java, HTML, Go, etc.)Provide world class technical support over the phone, email, and remote desktop connections.Assist customers in troubleshooting issues and resolving problems. Investigate and analyze customer issues to determine the root cause to ensure customer satisfaction.Understand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third party libraries, user developed code or jobs, or platform libraries.Continuously learn new technology, tools, systems, and sharing that knowledge within the team.Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.Debug and provide recommended solutions and tools to address product issues and enhancements.Take ownership of technical customer requests and provide support for a product or solution using telephone, email or through ticketing system.Independently apply acquired technical knowledge and open-ended problem-solving methodology to assess increasingly complex problems, analyze root causes, and advise customers on solutions.Research, analyze, and resolve complex functionality and usability related issues.Identify complex or high impact issues and coordinate with senior staff where necessary for resolution.Collaborate with Level 3 support and development teams to resolve advanced technical challenges.Must have a strong understanding of Support as a business function (SLA's, ITIL practices)Ability to learn support tools and manage work volume as communicated by the manager.Assist with Sales Ops/License Fulfilment duties as needed. Continual learning of product functionality and new featuresLeverage the Knowledge base methodology for solving and documenting case resolutions. Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.Escalate and/or request assistance to manage more advanced problems.Periodically work on weekend shifts for on call support. Requirements and Qualifications: Proven experience with Automate/Enterprise, Foundation, Evolve solutions.Experience with Precisely Spectrum on Geo Addressing SDK, Master Location Data Address Point, LI SDK for Big Data, World POI, Address Fabric, Property Graph, StreetPro, Address/Parcel/Neighborhoods/Community/Residential Boundaries. Knowledge of the TomTom/Here data.Affinity with use cases related to Geocoding and Addressing.Domain knowledge in Financial Services, Insurance, Energy, or CPG.Experience with other LI data, Geo-coding/addressing solutions a plus.Minimum 5 years' experience with strong understanding of SAP, MSSQL, Automate/Enterprise, Foundation, Evolve.Excellent problem-solving and troubleshooting skills.Proven ability to effectively communicate with customers via phone and email.Experience in collaborating with Level 3 support and development teams.Experience capturing and documenting technical requirements.Detailed knowledge of the following technology: – Database management systems including relational database design principles, tuning, SQL execution, and configuration.OS - Windows, UNIX/Linux administration, File Management.SAP Basic functional knowledge, BAPI, BDC recordings, Infoset.Cloud Services (Azure, AWS, EC2, S3).APIs (RESTful, SOAP).SSO configuration.Experience working with a CRM system (SalesForce.com preferred), a ticket tracking system, licensing software, or any other business applications.Relevant certifications in SAP.Take action to learn, teach and support the company's core values, employment policies, business practices, and programs.Build relationships with other departments by understanding position responsibilities and priorities and demonstrate a positive team approach in day-to-day activities. We are looking for a native Japanese speaker who is proficient in English language as well.#LI-KM1 It is a requirement for all roles at Precisely to adhere to applicable data privacy and security laws, rules, regulations, and company policies. For more information about Precisely's privacy practices, please see our Privacy Notice: .