About the OrganisationEvery day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.About the roleReporting to the Safeguarding Incident Lead you will assess and triage client incidents, determine if events meet the threshold of a statutory incident report, to ensure compliance in line with national and state-based legislation as well as LWB policies and procedures.You will play a key coordination role in statutory incident reporting processes, providing advice and guidance to client services staff, escalate critical incidents, assessment of client and organisational risk, undertake trend analysis and make referrals to the National Investigations Team (NIT).This is a permanent full time role, location flexible. This role offers the flexibility to work from your preferred location, whether that is your home or our LWB offices. There will be occasions when you will be expected to work from the office. Key ResponsibilitiesUndertake critical assessment of client event risk factors to inform guidance, process steps and escalation pathwaysUndertake assessment of client incidents to provide recommendations to Client Service operational teams to further support the safeguarding of children and young peopleAssess and review the collection of information to determine if the incident is reportable to external statutory and regulatory bodiesIdentify matters that may meet the threshold for reportable incidents and recommend for investigationRespond to incoming enquiries and emails in a sensitive, professional, and timely mannerFacilitate informal educational sessions with LWB staff in relation to statutory incident reporting requirements and risk managementDevelop and maintain local information systems, including statutory incident reporting trackers and registersCompiling information from existing systems, client services, and other sources for final incident report notificationsProvide end-to-end oversight of, and assistance with, coordination of the eventUse data to identify and report systemic issues that relate to quality and compliance and upline to managerSkills & ExperienceA qualification in a related discipline or other relevant experience/qualificationsWorking knowledge of relevant safeguarding legislation, framework, policies and proceduresDemonstrated experience in the use of data systemsExperience in a similar role that requires a calm, clear and measured approach to handling calls and queries of a highly sensitive natureCommitment to process improvement and the care and protection of vulnerable children and young people in our communityDemonstrated experience writing well-articulated reports and correspondence that involves a high-level of risk assessment and analytical skillsExcellent written and verbal communication and interpersonal skillsAbility to handle sensitive material, demonstrate a high level of confidentiality and operate with integrity and honestyProficient ability in the use of the Microsoft Office suite of programs, specifically ExcelSuccessful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).BenefitsPermanent full time role, location is flexibleSalary packaging and monthly RDOWork with skilled professionals to enhance the lives of the people we supportTo be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face-to-face interview.
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