Job Description:
First Data is seeking a dedicated and reliable Live Chat Officer to join our team in Perth, Western Australia. As a Live Chat Officer, you will be responsible for providing exceptional customer service and support through live chat interactions. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Responsibilities:- Respond to customer inquiries and provide timely and accurate information through live chat- Identify and escalate any issues or concerns to the appropriate team members- Maintain a high level of professionalism and customer service at all times- Collaborate with team members to ensure a smooth and efficient workflow- Update and maintain customer records and databases accurately- Stay current on product knowledge and company policies to provide accurate information to customers- Meet and exceed performance targets and KPIs set by the company
Requirements:- Minimum of 4 years of experience in a customer service or related role- Excellent written and verbal communication skills- Strong attention to detail and accuracy- Ability to work effectively in a team environment- Resilient and able to handle challenging situations with professionalism- Previous experience in people management or a leadership role is preferred- Must be reliable and able to work flexible hours as needed
Benefits:- Training and professional development opportunities- Vision insurance- Dental insurance- Supportive working environment that values personal and professional growth
Equal Opportunity Statement:First Data is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.