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Lead Operations Engineer Job in Melbourne Recruiting by Appetency Recruitment

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Lead Operations Engineer

🔖 Full Time

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Job Description

Automation and Continuous improvement focus role

Service Catalogues Owner role including service strategy, architecture design & senior pre-sales consultant responsibilities

Senior Role reported to MD

Fantastic Work Environment – great career opportunity

Our client is a renounced and leading Managed Service Provide with a wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

Role:

The Operations Lead will have experience in delivering services based on ITIL framework and manager business outcomes across Cloud, DataCentre, Network, UC, Security, End User Computing & Applications.

You must have experience formulating Service Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

You will have the ability to gather requirements to map to service catalog items / or bespoke offerings as the Service Architect. You will work closely with Customer Service Lead (CSL) to ensure Customer Service Strategy is established and executed by the SDM Manager.

You will apply an analytical and action-oriented approach to achieve service incremental and large-scale improvements as part of Continual Service Improvement.

The position also involves the following:

Own the Service Catalogue and align all operational toolsets & detailed task list

Service level management including Availability, Capacity, Security, Asset, Configurations, Service Management

Work with Vendors & Suppliers to enhance and improve Service Catalogue

Lead the Operations and SDM to innovate, evolve to improve operational capabilities to deliver customer experience by systemising adherence to processes, procedures and toolsets automation

Establish efficient processes and automate customer on-boarding process

Build Roadmap, build Service Catalog and action plans to balance risk, improvements, budget and service quality

Work with sales team to design the customer solutions and jointly own the solutions sale with the sales team

Excellent prioritisation and time management skills & Highly developed analytical and problem-solving skills

Ability to manage output delivery of the offshore team by creating detailed work packages with quality assurance on an output

Experience

Experience within a Managed Services environment, supporting multiple Customers' network and server infrastructure

Operational toolset design & improvement (Sciecelogic, Kaseya, Veeam One, WSUS etc)

Experience with asset and CMBD management

Experience in using an ERP system and managing vendors, onsite & offshore teams

Key Accountabilities

Service Strategy: Define Automation strategies i.e. DevOps and Automation strategy for offshore and cost management to reinvest customer experience

Service Assurance: Automate reporting and recommend reporting automation to clients

Service Transition: Manage successful transition and remediation of new customer

Service Operations: Ensuring operations are up-to-date i.e. Patch Management, Alert Maintenance

Service Improvement: Focus and bring continuous improvement

Financial Management: Accurately forecast work and movement of resources to satisfy demand without overloading key resources

Key Result Area

Customer satisfaction

Manage the Operations team and achieve the target commercial outcomes

Required Qualifications

Tertiary qualifications in an IT or related discipline

ITIL Certification & Certifications in Security Management

Certifications in infrastructure & architecture design

What is on offer:

Base Salary + super

Permanent position

Excellent leadership & client engagement role

Excellent office & culture - where people enjoy their job, and always learn a lot

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Are You Looking for a Lead Operations Engineer job in Melbourne?

Great News! We've discovered an exciting live job opportunity for a Lead Operations Engineer position in Melbourne. This job is currently open for hiring/recruiting by Appetency Recruitment, exclusively for you at Australia Jobs Expertini. Feel free to download the job details here.
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The work culture at Appetency Recruitment must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Appetency Recruitment and also by visiting their official website through Google.
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