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Customer Success Consultant Job in Haymarket Recruiting by Phocas Ltd

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Customer Success Consultant

🔖 Full Time

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Bring joy to 2,300+ customers around the world!
What you do is art, even if actual artists disagree. It’s the ability to have fun, and a bias for action that impress our customers with a seamless experience, delivered by yours truly.
As a tech company on a mission to make people feel good about data, you’ll be part of the team that brings this mission to life. In your role as anCustomer Success Consultant , you’ll manage customer adoption and retention, and build long-term, meaningful customer relationships, by delivering customer experiences. Ones that make customers around the world feel good about using our business planning and analytics software.
And is there anything better than knowing your work has brought joy to a customer’s life? Other than discovering a hidden stash of chocolate chip cookies when you thought there were none left in the house!
What you’ll need to delight our customers:
experience in a Customer Success or Account Management role, ideally within a SaaS environment
ability to understand your customers' industries, opportunities and challenges
interest in customer relationships focusing on retention not new business/sales
you enjoy building rapport with your stakeholders, whilst staying up to date with product enhancements and features
financial knowledge, and the ability to read P&L would be super beneficial
What you’ll do to create a seamless experience:
develop trust with your customers
proactively monitor your customers' usage of Phocas and work with the sponsors of Phocas for sustainable growth
run frequent account reviews with customers and deliver customer training
record all customer activities and details to improve customer data quality in HubSpot
proactively create opportunities, and gather customer requirements to collaborate with your colleagues
This role can be based in Sydney or Melbourne.
A bit about us in the hope you’ll stop reading this ad and hit the apply button
We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years moving from start up to scale up. And helped thousands of companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.
We know fun is different for everyone. So, if you want to get creative with problem-solving, lead a project, suggest a new CX workaround, or leave early to find your zen in a yoga studio, you’ll have our full support.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.#LI-EA1 #LI-Hybrid#J-18808-Ljbffr

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Are You Looking for a Customer Success Consultant job in Haymarket?

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What is the Customer Success Consultant Jobs Trends in Haymarket and Australia?

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What is the work culture like at Phocas Ltd?

The work culture at Phocas Ltd must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Phocas Ltd and also by visiting their official website through Google.
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The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Australia, particularly within Haymarket. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Haymarket's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Haymarket, additional details can be found on Haymarket Wikipedia.
Is Phocas Ltd hiring in Haymarket?

Yes, we found live job(s) for Phocas Ltd in Haymarket.
Are there any jobs for Customer Success Consultant in Australia?

Customer Success Consultant jobs are available in Australia.
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How can I apply for a job at Phocas Ltd?

To apply for a job at Phocas Ltd follow the application process following the "Apply Now" button at Australia Jobs Expertini and also you can visit Phocas Ltd official career page and follow their application process.
What are the key qualifications for Customer Success Consultant?

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