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Customer Service Representative

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    Jobs › Sydney Jobs › Customer Service Representative Jobs in Sydney

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

We're looking for an enthusiastic and driven team member who loves problem solving and learning!

Role Overview:

To provide outstanding service to all internal and external customers and act as point of contact for all customer queries. The role is responsible for recording and processing customer orders.

Key Responsibilities:

Customer Enquiries & Communication

  • Assist customers enquiries
  • Manage customer correspondence and administration requests in a timely and efficient manner, and provide feedback to sales team and product managers as appropriate
  • Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM
  • Liaise with territory managers, sales team, clinical nurse consultants, other customer service representatives and warehouse staff to ensure customer service expectations are met

    • Bookings & Billings

  • Process Patient on the Table (POT) requests in accordance with Stryker procedures and in a timely manner to ensure customer expectations are met
  • Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments
  • Manage customer invoicing requirements including follow up on PO’s, price adjustments and investigating and processing Credits
  • Produce customer invoices in an accurate and timely manner and to Stryker quality procedures

    • Quality

  • Ensure individual actions & team processes maintain an exemplary record of compliance and commitment to relevant quality standards through the use of the local quality management system. Participation in continuous process improvement aligned with the quality standards.
  • Regularly conduct internal Audits and provide feedback on Continuous Improvements for Customer Service

    • General

  • Operate and contribute in an environment that encourages innovation and participate in activities relating to LEAN and 6S

    • Local responsibilities may include but not be limited to: working on local non-billed and open order reports, stationary orders, participating in local operations meetings

    Culture and Benefits:

    At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

    Some of our benefits include:

  • Join one of Australia’s Best Places to Work in 2020!

  • Multiple financial benefits including health care, financial wellbeing, insurance benefits. 

  • Ongoing training and opportunities for career progression

  • Paid Parental leave schemes

  • Volunteer Days

  • Onsite gym!

  • Being part of one of the world’s largest and most recognizable brands.

  • Excellent team culture – we have fun whilst we work!

  • A Leader who will support & guide you throughout your career

  • Access to employee benefits

  • Access to our career and self-development program from day one

  • Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

    • To join us, click apply now!

    About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at 


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    jobs are available in Australia according to Australia Jobs Expertini Data dated 2024-04-29.

    The average salary range for Customer Service Representative in Sydney varies, but the standard pay scale is rated A in Sydney. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

    To apply for a job at Stryker, visit their official website or career page and follow their application process. You can also find job listings for on Australia Jobs Expertini and apply through our platform.

    Key qualifications for Customer Service Representative typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

    The work culture at Stryker must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

    You can set up job alerts for Customer Service Representative in Sydney by creating a on Australia Jobs Expertini. Our system will automatically notify you when new job listings matching your criteria become available.

    Benefits for Customer Service Representative positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

    Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on Australia Jobs Expertini.

    To improve your chances of getting hired for Customer Service Representative, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Tool. Additionally, it is worth noting that Australia Jobs Expertini has an in-built Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.

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