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Introducing Resume Score™ Tool, a unique innovation from Australia Jobs Expertini. Our AI-powered tool instantly evaluates your Resume/CV for the job role: Customer Service Officer. Get valuable insights in seconds.

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Customer Service Officer Job in Australia Recruiting by Link Group

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Customer Service Officer

🔖 Full Time

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Overview
The Customer Service Officer (CSO) plays a pivotal role in our commitment to delivering an outstanding member experience within the superannuation industry. This position requires a dedicated professional who possess excellent communications skills and a strong commitment to assisting members with their financial needs. The CSO is responsible for addressing member enquiries, providing expert guidance, and resolving issues, ensuring the highest level of member satisfaction and retention.
Key Accountabilities and Main Responsibilities

Member engagement: Act as the first point of contact for members, engaging with professionalism, empathy, and a member centric approach.
Enquiry resolution: Own and respond to member enquiries achieving first call resolution. Offer clear and accurate information to resolve issues.
Member Assistance: Provide guidance on superannuation policies assisting member make informed choices.
Compliance: Ensure all interactions and information sharing adhere to industry regulations and internal policies.
Records Management: Maintain comprehensive records of member interactions, enquiries and resolutions. Problem Solving: Identify and analyse member concerns, seeking effective solutions and escalating complex issues to the appropriate department when necessary.
Quality Assurance: Monitor and enhance the quality of service provided to members, consistently seeking opportunities for improvement.
Member education: Offer education resources and materials to empower members to manage their superannuation effectively.
KPIs and Targets: Meeting and exceeding KPIs and targets related to member service, enquiry resolutions and operational efficiency. This includes and not limited to response times, case resolution rates and member satisfaction scores.

Experience & Personal Attributes

General knowledge of superannuation.
Sound knowledge of MS Office and other software packages.
Accuracy and attention to detail and ability to think laterally.
Good investigation and problem-solving abilities.
Customer focused and the ability to collaborate with others to achieve desired outcomes.
Prioritisation and time management skills to meet tight deadlines.
Generate creative solutions to address problems and commit to follow through.
Sound knowledge of technical and compliance issues, understanding relevant policies and legislation.
Excellent communication skills both verbal and written.

Desirable Qualifications

ASFA RG 146 qualification or equivalent

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Are You Looking for a Customer Service Officer job in Australia?

Great News! We've discovered an exciting live job opportunity for a Customer Service Officer position in Australia. This job is currently open for hiring/recruiting by Link Group, exclusively for you at Australia Jobs Expertini. Feel free to download the job details here.
What is the Customer Service Officer Jobs Trends in Australia and Australia?

Explore the current trends for Customer Service Officer jobs in Australia and Australia at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Link Group?

The work culture at Link Group must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Link Group and also by visiting their official website through Google.
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Is Link Group hiring in Australia?

Yes, we found live job(s) for Link Group in Australia.
Are there any jobs for Customer Service Officer in Australia?

Customer Service Officer jobs are available in Australia.
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What is the average salary range for Customer Service Officer in Australia?

The average salary range for Customer Service Officer in Australia varies, but the standard pay scale is rated "Standard" in Australia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at Link Group?

To apply for a job at Link Group follow the application process following the "Apply Now" button at Australia Jobs Expertini and also you can visit Link Group official career page and follow their application process.
What are the key qualifications for Customer Service Officer?

Key qualifications for Customer Service Officer typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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What types of benefits are offered for Customer Service Officer positions?

Benefits for Customer Service Officer positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Are there any remote job opportunities for Customer Service Officer?

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