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Contact Centre Officer Job in North Ryde Recruiting by Small Animal Specialist Hospital (Sash)

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Contact Centre Officer

🏢 Small Animal Specialist Hospital (Sash)
📌 North Ryde, New South Wales, Australia
💼 other general
⌚ 1 hours ago

🔖 Full Time

Download This Job Details

A role where no 2 days are the same
Work in a pivotal role, supporting a dedicated team
Must be available to be rostered across 7 day roster

Contact Centre Officer

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across Australia. At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community. Our Client Services team form an integral part of our vision to help pets and their families live their best life.

We are privileged to have a wonderful team of client services and contact centre professionals at SASH, coming from a diverse range of backgrounds and industries, and continue to experience a high level of growth across our network of hospitals.

About the Role:

Our Contact centre team provide the first point of phone base contact between our clients, internal specialists and the extended referring vet community. As a Contact Centre Officer, your interaction with clients and referring vets will have a direct and significant impact on families during their SASH journey.

High volume inbound and outbound calls a cross a 7 day a week roster
Wide variety of calls, with no two days the same
Booking appointments and assisting clients with queries over the phone and via email
Converting general enquiries into appointment booking and ensuring clients are fully informed on the benefits of coming to SASH
Taking payments over the phone
Supporting clients with the process of pet insurance claims

About You:

This is an exciting position that will call on your skills of expert call handling, time management and empathy. We are looking for someone who is determined and with a ‘can do’ attitude, that can bring a positive and engaging energy to the team. This role will suit someone who prides themselves on providing excellent service in a phone-based environment.

Excellent and proven customer service skills demonstrated in a similar fast paced environment.
An ability to multitask and prioritise efficiently
Attention to detail with clear and appropriate communication
Basic sales skills with an ability to convert general enquiries into appointment bookings
Balanced empathy and emotional integrity

What’s in it for You?

This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know would not be doing what we do. You would be joining a business that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

Supportive and friendly work environment
Attractive salary packaging with overnight and weekend penalty rates
Opportunities for career growth for the right person
A team of committed and supportive Leaders
Staff discounts and social events

If you want to join a positive team with a great culture, apply today!

Apply Now

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Are You Looking for a Contact Centre Officer job in North Ryde?

Great News! We've discovered an exciting live job opportunity for a Contact Centre Officer position in North Ryde. This job is currently open for hiring/recruiting by Small Animal Specialist Hospital (Sash), exclusively for you at Australia Jobs Expertini. Feel free to download the job details here.
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The work culture at Small Animal Specialist Hospital (Sash) must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Small Animal Specialist Hospital (Sash) and also by visiting their official website through Google.
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