Client Success Specialist - SocialEazie page is loaded
Client Success Specialist - SocialEazie Apply locations Sydney, Australia Office time type Full time posted on Posted Today job requisition id R-103093 The Customer Success Specialist supports customers as they transition from sales prospects to active users of Social Eazie products.
As a Customer Success Specialist your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this process you will be required to onboard clients in the system, and be responsible for configuring new customer accounts and educating customers on the fulfillment lifecycle. Your main goal will be to set customers up from acquiring the relevant access and permissions in social media, to setting up the ads for clients. You will have a passion for helping customers, and are comfortable with technical and highly configurable product solutions. The role requires the ability to follow processes, with an attention to detail, strong communication skills, and a customer-centric orientation are required.
RESPONSIBILITES: The coordination and creation of client ads for Facebook / Instagram and Google Ads Troubleshoot customer issues, escalate where needed, and follow-up promptly; Manage the new-customer handover from sales to customer success; Project management of implementation, co-ordinating training and services that are being provided to the client; Delight our clients with our outstanding customer service at every interaction; Ensure customers are utilising the technology to its fullest potential and finding value at every turn' Identify and deliver on opportunities to cross-sell and upsell additional products; Maintain an organised approach and positive communication style; Training clients on how the software works; Answering customer emails and phone calls; Seek to promote the value of the product and upsell services and products to existing clients Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company Proactively assisting clients to promote customer satisfaction. Maintain a detailed understanding of products and services, and assisting customers with questions EXPERIENCE & COMPETENCIES REQUIRED: Strong organisation and presentation skills Attention to detail A propensity for relationship building Strong industry knowledge and understanding of client requirements Highly organised and able to multi-task Self-driven and proactive nature Excellent communication and interpersonal skills High computer literacy and ability to learn new software and processes Patient and active listener Passion for service Customer first mentality Ability to empathise, adapt and improvise while building customer loyalty and rapport What Makes this a Great Opportunity / Benefits Flexible working arrangements Annual performance-related bonus 6x Flexi AnyDay: knock 2.5 hours off your day! Me Days: additional 3 days of annual leave for qualifying employees Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! ABOUT THE BUINSESS MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with thousands of team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.
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