Business Analyst - Brisbane, QLDJob no: 520375Brand: Flight CentreWork type: Full time, HybridLocation: QueenslandCategories: Information & TechnologyAbout the OpportunityGlobal Retail Commerce is a centralised support business with the focus of driving business improvement initiatives across the global Flight Centre Brand network.The purpose of this role is to work with key stakeholders across the Flight Centre Brand network to assist with various projects within the Global Retail Commerce space. This is done by investigating operational issues, problems and new opportunities. Finding effective business solutions through improvements in aspects of business operations and business systems.What you will be doing:In this role it is required to interact with various teams and stakeholders within the company to analyse, understand, document, and assess complex business requirements to then design, develop and advise solutions in the following key areas.1. Business Process Improvement:Consult with business managers, project managers, and various stakeholders to identify and analyse pain points and opportunitiesInterpret complex requirements and provide objective assessments with actionable ideas to refine business processesDesign plans to enhance efficiency, streamline operations, and reduce costsEmploy best practice in process development and deployment (e.g. A/B testing, UAT protocols)2. Requirements Definitions:Defines and manages scoping, requirements definition and prioritisation activitiesContributes to selecting the requirements approachFacilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirementsEstablishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source3. Feasibility Assessment:Selects relevant feasibility assessment approaches and techniquesIdentifies the range of possible options. Undertakes short-listing of options and feasibility assessmentEngages with internal and external stakeholders to get the information required for feasibility assessmentSupports preparation of business cases including cost/benefit, impact and risk analysis for each option4. Internal and External Stakeholder Communication:Continuously improve internal and external stakeholder communication practicesAlign business stream communication channels to enhance collaboration and efficiencyWork with stakeholders to achieve adoption targets5. Reporting and Analytics:Utilise CRM and BI software, such as Salesforce, Power BI, and C1, to design and develop reporting and analytics solutions for sales and productivityAdvise on data collection, integration, and analysis from multiple sources to meet business requirementsThe Essentials:Minimum 2+ years BA experience3+ years professional experience in a related fieldBachelor's degree/Diploma in business or related field of studyAdded advantage:Project experience in Automation projects (either supporting or directly implementing automation processes)Travel industry domain experienceWhat's in it for you:Base salary of up to $110,00 plus super/bonuses based on experienceWe offer a flexible, hybrid workplaceGenerous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friendsRegular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)Ongoing training and personal developmentDiscounted health insurance with BUPA plus other financial, wellness and exclusive retail servicesPaid parental and volunteer leaveEmployee share planAccess to internal 24/7 gym and EOT facilitiesGlobal career opportunities in a network of brands in over 20 countriesMental health support and Employee Assistance Program for staff and familyProud diversity and inclusion practices, with a Corporate Social Responsibility program supporting the environment and nominated charities through the Flight Centre Foundation, Workplace Giving and the Womenwise programFind our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia#LI-CM1Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.#LI-CM1Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.Applications close: 22 Mar 2024 E. Australia Standard Time
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