**Job Number** 22204198
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NEW SOUTH WALES, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Position Summary:**
The Bell Captain is required to ensure all guest's and associate needs, queries and problems are anticipated and resolved in a timely manner, plus be responsive to requests/instructions of Manger on Duty- Concierge/ Bell Desk/ Chief Concierge and Front Office Manager.
**Core Activities:**
+ Attend all rostered shifts including shift work and weekend work in accordance with rosters.
+ Be familiar and knowledgeable of daily events, promotions, V.I.
P.'s, opening hours and menus of Restaurants.
+ Knowledge of Hotel facilities, services and local area and attractions.
+ Liaison between guests and Tour Operators.
+ Maintain an up-to-date knowledge of transport and tour services.
+ Effectively communicate by disseminating information to associated departments.
+ Accommodate any and all guest’s needs and requests. Ethically Utilize industry contacts to satisfy guest needs.
+ Be pro-actively involved in the hotel's operation and assist Driveway, Bell Desk and Front Desk during periods of peak times.
+ Keeping up-to-date with any events within the hotel.
+ Conduct performance counselling with associates as required.
+ To work as and where directed by Management plus follow all reasonable requests.
**Preferred Attributes and Qualifications:**
+ Previous experience in similar role
+ Excellent Customer Service Skills
+ Capable knowledge of Opera PMS
+ Proven ability to work under pressure
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community.
We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.