Overview
To provide a specialised claims administration service to members and Trustees of Superannuation funds. This service covers Terminal Illness (TIB), Total and Permanent Disablement (TPD), Income Protection (IP), and Permanent Incapacity (PI) Claims. All functions relate to AustralianSuper.
Key Accountabilities and Main Responsibilities
Administration tasks associated with the assessment of claim files pertaining to TPD, TIB, PI and Income Protection
Mail distribution and tracking as required
Ensure all associated databases are complete and updated as required
Claims support to assessors in the set-up of claims and files (hard and soft versions)
File storage maintenance – privacy adherence, Achieve and maintain contracted service standards
Any other tasks requested by your Manager
Claim allocations and facilitate interview set-ups
Payment processing within agreed limits
Ad hoc reporting
Build effective relationships with clients, Insurers, external providers
Participation in all required training toward individual development plans
Contribute to continuous improvement activities
Focus on delivery of high quality outcomes
Deliver service excellence
Other general duties as required
Experience & Personal Attributes
Ability to multi-task and manage conflicting priorities
Utilising multiple systems
Maintaining data integrity
Institute a focus on quality, innovation and continuous improvement
Strong time management skills with the ability to co-ordinate multiple activities at any given time
Ability to work as part of a team and to lead by example in maintaining a positive working culture
Strong customer focus
Strong quality assurance and attention to detail
Assimilating and applying job-related information in a timely manner.
Strong analytical and problem solving skills
Excellent communication skills both verbal and written
Strong MS Office skills in Word and Excel
General administration experience
Experience using Microsoft Office, including Word and Excel
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